Managed services for high-touch call center chat (subscription-based coverage)Įngage is the Internet switchboard connecting call center and customers together seamlessly without having to use additional programs it is all embedded in your client’s website and completely tracked and controlled by both you and your client. Personalized support for high-touch salesīroader appeal to consumers who don’t want to wait in chat queuesĮxtended coverage hours (think 7pm-7am) when the clients are not staffing Engage with their internal team Just a few of the ways the call center can uniquely tap into Engage for new client services: The authenticity only delivered by Engage will help you source and service more web-bound calls, a reality worthy of premium rates. Unlike legacy call center chat solutions, Engage helps your call center leverage your people as a sustainable competitive differentiator. Your reps will have immediate conversations with online customers via text, audio and video. When a human touch is needed, AI-powered routing ensures every customer.
Ntouch call center software software#
The call center has some catching up to do.Įngage can be quickly deployed within the call center to mobilize reps for web-based customer interactions for inbound leads as well as outbound website visitor intercepts. Run your contact centre with software that makes customer service easy and. But now there is another place where customer can initiate outreach: the Internet. Leveraging Reps for High-touch Online Engagementįor more than 40 years the telephone has been the backbone of the call center.
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